Other services

New service - Provide gift cards to customers


Dear Customers,

The Customer Loyalty Bonus Points Program is the first and only program in the current life insurance industry. The program has been offering the customers added benefits to the existing ones in the insurance contract. 

With the goal of continuous improvement to ensure the highest customer satisfaction and affirm the program's outstanding service and benefits, we proudly introduce the new service, providing gift cards to accumulate Customer Loyalty Bonus Points.

* The gift cards, issued by the Ho Chi Minh Development Joint Stock Commercial Bank (HDBank), are co-branded prepaid cards between Dai-ichi Life Vietnam & HDBank and are usable domestically.
* Customers can request Dai-ichi Life Vietnam to transfer their accumulated bonus funds into their gift cards to:
­  - Payment transaction of goods and services at 120.000 units accepting the cards through POS machines nationwide.
­  - Cash withdrawals and transactions permitted for over 19.000 ATMs owned by HDBank and other credit institutions and branches across Vietnam that are connected to the ATM system of HDBank.
­  - Cash deposits into the cards at a HDBank teller.
  - Other support transactions provided by HDBank at certain times.

Customers receive discounts up to 50% at over 300 points linked with to HDBank.

Conditions and procedures for requesting gift cards: 
- Customers who have accumulated points from 500 points (equivalent to VND500.000) or more.
- A request form to use the bonus points (CC2 template, download request form) and a copy of ID Card/ Passport of the Insurance Buyer.
- Annual fee: VND 20.000/year deducted from the customers' gift cards.
- Gift card issue fee: free

Customers can submit procedures for the gift cards at any Dai-ichi Life Vietnam office at this address or submit to the Customer Service Division via Mail to the address: 149 - 151 Nguyen Van Troi, Ward 11, Phu Nhuan District, HCMC.

We cordially invite you to register for the new service to experience the utilities and benefits of the gift cards, as well as special offers - no annual fee the first year for the first 1.000 customers requested for the gift cards, with a transferred amount to the cards of VND1.500.000 or more.

In the case of further inquiries, please contact the Dai-ichi Life Vietnam Customer Service office, or the Customer Service hotline (08) 3 8100 888, dial number 1. We are always ready to serve you.